What is changing with Disney’s Disability Access Service?

April 9, 2024

What is changing with Disney’s Disability Access Service?

Attention Disney fans with disabilities! Walt Disney World and Disneyland recently announced updates to their Disability Access Service (DAS) program. These changes aim to enhance the guest experience for everyone, ensuring a more inclusive and enjoyable visit for those requiring accommodations.

Here are the updates coming to the DAS:

Cast Member Training: Disney is investing in specialized training to better understand individual needs and recommend the most suitable tools for a magical visit.
Expert Collaboration: Healthcare professionals will provide additional support to Cast Members in determining eligibility for various services.
Preserving DAS: The program remains a priority, focusing on guests with developmental disabilities who struggle with traditional lines.
- Extended Enrollment Window: Guests can now register for DAS up to 120 days in advance (previously 60 days).
- Adjusted Party Size: DAS parties are now limited to a maximum of four guests, except for immediate family members.

New registration procedures are coming to both resorts:

Walt Disney World: In-person registration ends May 19, 2024. Starting May 20th, use live video chat (up to 30 days in advance) or visit an Accessibility Services window during your park visit.
Disneyland: In-person registration ends June 17, 2024. After June 18th, use live video chat (up to 30 days in advance) or visit an Accessibility Services window.

Current DAS validity: Up to 30 days or when a new ticket is required.

DAS Update: Important Reminders

New Registration Dates: Live video chat registration starts May 20th at Walt Disney World and June 18th at Disneyland.
DAS Validity: Valid only at the issuing resort (e.g., Walt Disney World DAS not valid at Disneyland). Separate registrations required for each resort.

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Sara

Sara is a travel agent with Destinations to Travel, a Disney Earmarked agency. She lives in Alaska with her husband and 3 kids. Due to her extreme dislike of winter, she travels often to warmer destinations during the colder months. She visits the Disney parks and resorts frequently with her family and loves helping other families plan magical vacations. Contact her here for help with your vacation!