What’s Really Happening with Universal Orlando’s Attraction Assistance Pass?

September 25, 2024

Lately, there’s been a lot of chatter online about potential changes to Universal Orlando’s Attraction Assistance Pass (AAP) process. Guests are concerned that updates could affect how they plan for and experience the parks, with some even speculating that the AAP might be phased out entirely. However, after digging into the facts, we can confirm that while the process has evolved slightly, the essential elements remain in place to ensure that all guests can enjoy Universal’s attractions.

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The AAP is an accommodation specifically designed for guests whose disabilities prevent them from waiting in conventional attraction queues. While this pass helps provide equal access, it doesn’t offer the ability to skip lines altogether. Recent conversations, hinting that Universal may be doing away with the AAP or changing the requirements, seem to be fueled by misunderstandings around updates to the park’s accessibility website.

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In reality, the pre-approval process for the IBCESS Individual Accessibility Card (IAC) is still very much in place and encouraged for guests. If you’re planning a visit, it’s highly recommended that you apply for the IAC within 30 days of your trip and at least 48 hours before you arrive at the parks. This online application process, available at accessibilitycard.org, does not require guests to disclose any medical or psychological diagnoses. Instead, it helps determine the best accommodation based on individual needs. Once your IAC is approved, a Universal team member will contact you to discuss the appropriate attraction queue accommodations.

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Some confusion may have come from a new note on Universal’s site stating that guests who cannot register in advance can still contact Universal Guest Services or visit a Guest Services location in the parks for assistance. This isn’t a policy change but rather an attempt to accomodate guests who book last-minute trips and are unable to complete the advanced registration process.

It’s also important to note that if you use a mobility device, you don’t need to apply for the IAC since most of Universal’s attraction queues are already accessible to you. Universal also has detailed accommodations and recommendations listed for a wide range of disabilities; be sure to review the details on their website prior to your visit to the parks!

In short, the Attraction Assistance Pass process isn’t going anywhere. While Universal Orlando is making sure all guests have the resources they need, applying for the IAC ahead of your visit remains your best bet to ensure a smooth and accessible experience.

What’s Really Happening with Universal Orlando’s Attraction Assistance Pass? 1

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Chris B

Independent Travel Agent at Destinations To Travel

Chris is a Pennsylvania native who relocated to Florida to escape the brutal Northeast winters and be closer to the magic in 2022. You can generally find him in one of the Walt Disney World or Universal Orlando Resort theme parks at least once per week.He leverages his extensive parks experience as a travel agent with Destinations To Travel.Reach out to Chris to start planning your next magical vacation today!