Disney Cruise Line has a multi-tiered loyalty program for past passengers known as the Castaway Club. You only need to sail once on a Disney cruise ship to automatically be added to the club and have access to the membership benefits. Once you are added to the club, you will receive a membership card in the mail that has your membership number.
The Castaway Club only has three levels based on the number of cruises sailed: Silver, Gold, and Platinum. Here are the levels and benefits of each level:
SILVER CASTAWAY (Begins after 1st completed cruise)
GOLD CASTAWAY (Begins after 5th completed cruise)
PLATINUM CASTAWAY (Begins after 10th completed cruise)
**Early booking for New Itineraries: Members have access to book the newest itineraries before the general public. Castaway Club members can book before the general public through the call center or their travel agent can do this on their behalf.
Silver: 1 day before general public; Gold: 2 days before general public; Platinum: 3 days before general public.
**Early access to activity planning online: Advance access to online booking for cruise activities including Specialty Adult Dining, Character Greeting requiring tickets, Character Dining, Port Adventures and more.
Silver: 90 days prior to sailing; Gold: 105 days prior to sailing; Platinum: 120 days prior to sailing.
**Castaway Club Member Communications: Periodically, members will receive updates just for members.
**Dedicated Castaway Club Phone Number: There is a members-only direct line for information and assistance.
**In addition to the above at-home benefits, Gold and Platinum members have early access to select port arrival times. Platinum members can board at any time once boarding commences. Gold members will be able to select a preferred port arrival time upon completing their eDocuments.
**Exclusive cruise terminal check-in: All Castaway club levels can utilize a dedicated members-only line for check-in at the terminal.
**Welcome Back Aboard Gift: All Club Members will find a special gift that is unique to their level waiting for them in their stateroom. (One gift per stateroom)
**Gold and Platinum members Onboard Reception: On 8-night or longer cruises, there is a private reception with special entertainment for Gold and Platinum level members.
**Platinum Priority check-in at Cruise Terminal: Platinum Castaway Club members enjoy the benefit of check-in at the concierge area of the cruise terminal. They will receive priority boarding following Concierge guests.
**Platinum Complimentary Dinner at Palo: One complimentary dinner at Palo is available to the Platinum member and Guests staying in the member’s stateroom.
Don’t forget that while you are on board a Disney Cruise that you can get special savings on future cruises. Make sure that you stop by the future cruise desk to check on the details and offers. If you booked your current cruise through a Travel Agent, make sure that their information is listed if you would like for them to continue to serve as your agent.
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